Privacy Policy

Welcome to AAVO Ride ("Company", "we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use the AAVO Ride mobile application, website, and related services ("Services").

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information

Full Name
Mobile Number
Email Address
Profile Photograph
Government ID Proof (Driver Verification)
Driving License Details (Drivers)
Vehicle Registration Details (Drivers)
Bank Account / UPI Details (for driver payouts)

1.2 Location Information

We collect precise and real-time location data to provide ride booking, route navigation, driver matching, trip tracking, and safety features. Location access may be collected even when the app is running in the background during an active ride.

1.3 Trip Information

Pickup and Drop Locations
Trip Date & Time
Distance & Duration
Fare Details
Ride History

1.4 Payment Information

We collect payment-related information required to process transactions. Payment processing is handled securely through third-party payment gateways. We do not store full card details on our servers.

1.5 Device & Technical Information

Device Model
Operating System
App Version
IP Address
Device Identifier
Crash Logs & Analytics Data

2. How We Use Your Information

To provide and operate ride booking services
To connect customers with drivers
To enable real-time ride tracking
To process payments and driver payouts
To send trip updates and notifications
To improve service performance and user experience
To prevent fraud and enhance safety
To comply with legal obligations

3. Sharing of Information

We may share information in the following situations:

Between drivers and customers for ride coordination
With payment gateway providers
With cloud hosting and technical service providers
With law enforcement or government authorities when legally required
In case of business merger, acquisition, or restructuring

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures including encryption, secure servers, and access controls to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

5. Data Retention

We retain personal data as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

6. Your Rights

Depending on applicable law, you may have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Withdraw consent
Deactivate your account

To exercise these rights, contact us at the details below.

7. Children's Privacy

AAVO Ride does not knowingly collect personal data from individuals under 18 years of age. If we become aware of such data, we will take steps to delete it.

8. Third-Party Services

Our app may use third-party services such as payment gateways, cloud hosting providers, analytics tools, and notification services (e.g., Firebase). These providers process data in accordance with their respective privacy policies.

9. International Data Transfers

Your information may be stored and processed on servers located outside your state or country. We ensure appropriate safeguards are in place.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted within the application and on our website with an updated effective date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, you may contact us at:

By using AAVO Ride, you acknowledge that you have read and understood this Privacy Policy.